Returns Policy

We value our customers and we will always endeavor to do our very best to satisfy our customers provided the issues are reasonable and within our control.

Our Team will review your enquiry and confirm if your return, exchange or refund has been accepted. Thank you for your understanding and patience whilst we work together to offer a solution for your experience.

CHANGE OF MIND

We are unable to refund or exchange a product due to change of mind. Please ensure that you are purchasing the correct product at the time of ordering.

If for any reason you realize after placing your order that you may have chosen the incorrect product, please contact our Customer Support team as soon as possible.

Due to the high volume of orders that we process, we are unable to give a credit, swap products or flavors once an order has been made. We can however, cancel and refund and item/s if your order has not left our kitchen yet.

Our business is committed to providing a high-quality standard of products and service. Our kitchen has been approved by Tweed Shire Council Health Inspectors and we must adhere to and always maintain the highest levels of food safety, cleanliness, quality assurance and control in all areas of our kitchen.

Therefore, the following conditions are not eligible for refunds or exchanges:

• If claims for defective products are not made within 24 hours after receipt of goods.
• The products have been opened or the customer has sampled and does not enjoy or does not want the products anymore.
• The customer changes their mind, has made an error in their order or an error with their delivery address and contact information.
• The delivery of a customer’s order has taken longer than expected to arrive and the customer has decided that they do not wish to receive the order anymore.
• If there is a sudden change of price. Prices on our website are subject to change without prior notice due to the dollar fluctuation with exchange rates as well as ad hoc sales and promotions.
• The customer’s order has been returned to sender by the courier and the customer has not made contact back to us within the required 1-week time frame.
• The customer’s order has been returned to sender by the courier and the product has taken longer than 2 weeks to be returned to us.

ALLERGIES

Love of Cooking accepts no responsibility for any allergic reactions by a consumer as a result of our product. It is the consumer’s responsibility to Contact our Customer Service Team with any known allergies and likes and dislikes before purchasing.

Please contact us on: loveofcooking21@gmail.com